Services Policy

Welcome to Woodpeckey! We are proud to offer a wide range of quality products and professional home improvement services. This Services Policy outlines how we provide and manage our services, what customers can expect, and how we ensure satisfaction.

1. Scope of Services

Woodpeckey provides the following products and services through our website and support team:

Products:
  • Furniture and interior decor items

  • Custom-designed furniture (on demand)

Home Improvement Services:
  • Carpentry Work (repairs, furniture fittings, custom fixtures)

  • Electrical Services (wiring, lighting installation, maintenance)

  • Plumbing Services (leak fixing, bathroom/kitchen fittings)

  • False Ceiling Installation

  • Home Painting (interior & exterior)

  • Flooring Services (tiles, vinyl, wood, marble)

  • Glass Work (partitions, windows, doors, decorative glass)

All services are provided by trained professionals and handled with proper care, safety, and quality assurance.

2. Booking & Order Placement

  • Services can be booked online via www.woodpeckey.com, WhatsApp, or by contacting us directly.

  • Customers must provide valid contact details and address.

  • For custom service packages, site visits or estimates may be arranged before confirmation.

At least 40%–50% advance payment is required to begin service work.

3. Service Scheduling

  • Services are scheduled based on customer availability and project scope.

  • We aim to start work within 3–5 working days after confirmation.

  • In case of larger projects, timelines will be communicated clearly during consultation.

4. On-Site Protocol

  • Our team will arrive with proper tools, uniforms, and ID verification.

  • Customers are expected to ensure safe access to the site.

  • An adult should be present during service delivery or project walkthrough.

5. Service Completion & Warranty

  • All services will be checked for quality and customer approval after completion.

  • Minor repairs or adjustments (if required) must be reported within 48 hours.

  • Certain services (e.g., carpentry or glass work) may carry a limited-time service warranty, which will be communicated per case.

6. Returns, Replacements & Cancellations

For Product Orders:
  • Return within 3–5 days if faulty or not as described.

  • Items must be unused and in original packaging.

For Services:
  • Service cancellations within:
    • 24 hours: 25% deduction

    • 24–48 hours: 70% deduction

After 48 hours or once work has started: No refund

7. Payments

  • Accepted payment methods: Debit/Credit Card, EasyPaisa, JazzCash, Bank Transfer.

  • Full payment is required upon service completion unless otherwise agreed.

  • Refunds (if any) will be issued to the original payment source within 15 business days.

8. Safety & Liability

  • We follow all safety protocols during service delivery.

  • Woodpeckey is not responsible for pre-existing damages or structural issues.

  • Liability is limited to the value of services or items purchased.

9. Support & Feedback

Our team is available to answer queries, resolve complaints, and provide service updates.

📧  info@woodpeckey.com
 📞 03002655360

10. Amendments

We may update this Services Policy from time to time. Please check our website for the latest version.

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